|
All Routes bookings are payable in full in advance, by midday the day before the Route.
Payments can be made by credit card or cash. To make a booking, send an email by using the Bookings form here indicating the Route you would like to book, the date and the number of people to join, and we will respond to you within no more than 24 hours, normally within 12 hours.
Or call us on +2721 424 3572. Our office hours are 10am to 530pm.
Please see below for terms and conditions of use. TERMS AND CONDITIONS Preamble
The essential premise of our tours is that we want to host you like you would host your friends at home: with grace and generous hospitality, attentive to the needs of the guests.
When you invite your friends over, you don't consider your public liability insurance, you don't have an ambulance on standby just in case one of your guests has a heart attack, you don't notify the police. You have the best interests of your guests at heart, and that is the spirit that governs the evening.
The same applies to the Coffeebeans Routes tours. However, there are precautions that we must take to protect our guests and the company.
Please take careful note of the terms and conditions below.
Details
All sevices by Coffeebeans Routes cc (ck 2005/146051/23) 70 Wale St Street, Cape Town, South Africa, as offered on these webpages, in brochures, booklets or verbally through one of our consultants or agents, are subject to the following terms and conditions of operations and indemnity. As a direct client or an agent of Coffeebeans Routes, below referred to as The Client/Agent, you agree with:
1. Service Level Agreement
1.1 Our consultants are committed to delivering a high standard of service to our clients at all times.
1.2 We ensure that all vehicles used are clean, roadworthy, fully licensed and insured.
1.3 We are available on one land line, email, and Skype during office hours (Monday to Friday 10h00-17h30); on 2 mobile numbers in emergencies. Those numbers are 084 762 4944 Iain Harris, and 071 679 7328 Michael Letlala.
1.4 We will respond to any enquiry in writing within 24 working hours.
2. Description of Service
2.1 We offer day tours, events, package programmes and other tourism services. Detailed description of all tours and services included are available at www.coffeebeansroutes.com
2.2 All services are generally conducted in English, unless otherwise specified.
2.3 Transport, entrance fees, meals and refreshments are only included when and as specified in the tour description on www.coffeebeansroutes.com, otherwise these and any other personal costs are for the account of The Client/Agent.
2.4 Availability of tours
All tours and services are subject to availability. Availability is subject to minimum and maximum numbers of visitors on the specific tours, weather conditions, and availability of fuel, Force Majeur or other unforeseen circumstances.
2.5 Content and routes of tours
The content of the tours, such as venues visited, guides and hosts involved, particular routes and destinations or else are subject to change in the event of unforeseen circumstances. We explicitly reserve the right to change the above mentioned if we deem necessary. We ensure that possible changes to the itinerary will not change the overall experience as laid out in the tour descriptions, nor add to the agreed price, and will not compromise the overall quality.
2.6 Cost per person per tour
Cost per person is subject to change without prior notice. We cannot hold prices stated on out-dated information material, such as flyers, brochures and price lists. An up-to-date and valid price list can be found on www.coffeebeansroutes.com
3. Booking procedure
Provision of full details of the prospective client or group is required in writing for any booking. The quality of our service depends on the accuracy and content of the client’s / agent’s brief on any interests and needs pertaining to services required. We reserve our right in this regard and will not accept any responsibility for clients/agents who may not fully enjoy the product or service as a result of our receiving incorrect or insufficient information by the client/agent.
3.1 Bookings must be made in writing. Bookings will be considered confirmed and effective once we have given written notice thereof.
3.2 Full payment will secure a booking and is to be paid upon confirmation of reservation. Proof of payment is to be emailed to us.
3.3 It is the Client’s/Agent’s responsibility to ensure that the full invoiced amount is to reach our account net of any bank charges. All costs such as bank charges for cash deposits or international transfers are those of the Client/Agent.
3.4 Once payment has been made to us, all services booked with us are non-transferable and non-refundable. Cancellation terms apply (see point 4).
3.5 No day tours can be booked less then 24 hours before the requested event of the tour.
4. Cancellation and amendments
4.1 Any cancellation or amendment must be conveyed to us in writing.
4.2 On receiving notification of any cancellation or amendment, all payments by the client will be forfeited to cover our costs to that date, and those of our contractors or suppliers.
4.3 The following cancellation fees are applicable for all tours:
- If cancellation is received by the Operator 20 – 15 days before the tour commencement date, a 50% cancellation fee is applicable.
- If cancellation is received by the Operator 14 – 03 days before the tour commencement date, a 75% cancellation fee is applicable.
- If cancellation is received by the Operator 02 – 01 days before the tour commencement date, a 100% cancellation fee is applicable.
- In the case of “no show”, a 100% cancellation fee is applicable.
5. Responsibility and liability
5.1 All services being provided to the client/agent by us are accepted at the Agent’s and its clients’ own risk. Coffeebeans Routes, its employees and any other persons contracted by us, will not be held liable by the Agent or its clients or their dependants for any claim arising from any injuries, damages and/or losses, to property or to persons, whether fatal or otherwise, sustained during or as a result of the delivery of services supplied by Coffeebeans Routes however such injuries or losses are caused or incurred.
5.2 Coffeebeans Routes and all other persons contracted by the Agent / Client are indemnified and cannot be claimed against by the client/agent for any reason whatsoever.
5.3 Force Majeur (Acts of God)
Coffeebeans Routes shall not be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of lectricity or [telephone service], and no other Party will have a right to terminate this Agreement in such circumstances.
6. Intellectual property
6.1 All concepts, products and services remain entirely the property of Coffeebeans Routes and its subcontractors or suppliers. The Client/Agent has no right to alter or change any aspect of our products without prior acceptance in writing from us. Further, the Client/Agent has no right to use the content or concepts or the services rendered by us,or part thereof, in any other context beyond this service agreement.
7. General conditions
7.1 No amendment of this Agreement shall have any effect unless reduced to writing and signed by both parties.
7.2 No indulgence on the part of either party to the other shall constitute a waiver of rights in terms of this Agreement.
7.3 This contract sets out the full basis of the relationship between Coffeebeans Routes and The Client/Agent who, by entering into agreement with us, acknowledges that it is governed by the laws of The Republic of South Africa and that in the event of The Agent or its clients bringing any legal action against us, our directors, members, servants, Agents, subcontractors or other employees, direct or indirect, that only the courts of The Republic of South Africa shall have jurisdiction.
Coffeebeans Routes 2009
|
